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Bookings

  • All bookings must be paid upfront in full

  • Booking forms to be filled out accurately and to the best of your knowledge  

  • You will receive an invoice to your email after payment has been received.

  • All participants will receive an SMS confirmation 48+ hours prior to commencement. Sessions will be cancelled if any hazardous weather (e.g., lightning, wind) or any other safety concerns that may arise from our instructor​.

Memberships / package deals ​

  • Purchasing packages doesn't reserve your spot. We highly suggest you book in advance to avoid disappointment.  

  • Unfortunately, no refunds will be issued if you are unable to attend all your programs purchased in your package within the valid time frame.

Cancellations/refund policy

  • Gear up Cycling has the right to cancel a session before or during a program if hazardous weather arises, or if any other safety concerns arise. 

  • You will be eligible for a 100% refund if Gear Up Cycling cancels a session or you will be offered a change of program.

  • No refunds will be given for cancellations within 3 days prior of commencement.

  • A partial refund of 50% will be eligible for cancellations between 4-7 days before commencement

  • A 100% refund will be given if a cancellation is 8+ days from commencement.

  • We do our best to accommodate you if you're running late. Unfortunately, we can't delay sessions. If you miss your session no refunds will be given. 

As a participant I acknowledge and understand

  • Waivers and terms and conditions must be signed and accepted before commencement.

  • I am aware and understand the content of the risk in the waiver signed

  • I must arrive 10 min before commencement.

  • All equipment I use must meet Australian safety standards.

  • I understand any program may be cancelled before or during if safety hazards arise.

  • I understand if the instructor deems my bicycle or helmet unsafe, I may be excluded from participating and no refunds will be given.

  • As a parent/Gurdian of a participant I understand that riding with the group or child is not permitted.

  • A helmet that meets the Australian standards must be worn anytime I am on a bicycle while riding with Gear Up Cycling 

  • I must not be under the influence of alcohol or illicit drugs at any time during a session.

  • The instructor has the right to remove any riders that pose dangers to themselves or others from a particular activity.  

  • I have a serviced, well - maintained mountain bike that is deemed suitable for mountain biking

  • I Agree that when riding with Gear Up Cycling, minimal skills need to be observed before riding any trail.

  • I am familiar with all equipment being used. Any questions will be happily answered.

  • Any participant under the age of 18 must be checked in upon arrival with a parent / guardian.

  • ​I acknowledge and give consent that any photos or videos taken by the coach can be used on Gear Up cycling's social media and website and that viewers may be from outside Australia. 

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